Why (some) GM products suck

[lumberjim]

Originally Posted by Clodfobble

Meh. Lots of salespeople are honest. We just bought a car from one not too long ago. But you can't blame folks for being bitter.

oh..i was just being ironic. Not hard to shine in this business. It's pretty much down to not being a dick and not lying. If i had a nickel for every time i heard a customer tell me that we treat them SO much better than the OTHER place they went to....

...that might be slightly tilted, actually, since I only meet them if they make it past the salesmen.

I refer to the 'Filter Effect' when speaking about salesmen with other managers sometimes. What I mean is that if a customer actually buys a car from some of theses guys, then they have to be somewhat trusting or gullible. Some of the better salesmen have a zero filter rating....meaning....they can deal with just about anyone and sell them a car if they're buying.