The Service Industry in America

Sundae · 06-13-2008, 10:30 AM

How long was it between purchase and return?
In this country it is understood that you have a "reasonable time" to examine goods after purchase. If they prove to be damaged/ faulty after that then any returns/ refunds are at the store's discretion.

I wouldn't be surprised if store policy reflected the law in that the service desk have a policy to follow which sets out the store's definition of a "reasonable time". I appreciate you might not have the same laws there.

Over here, the law is there to protect consumers and retailers both. After all if stores have to constantly swallow losses for damaged goods then it's customers who pay in the end.

06-13-2008, 10:30 AM	#11
Sundae polaroid of perfection Join Date: Sep 2005 Location: West Yorkshire Posts: 24,185	How long was it between purchase and return? In this country it is understood that you have a "reasonable time" to examine goods after purchase. If they prove to be damaged/ faulty after that then any returns/ refunds are at the store's discretion. I wouldn't be surprised if store policy reflected the law in that the service desk have a policy to follow which sets out the store's definition of a "reasonable time". I appreciate you might not have the same laws there. Over here, the law is there to protect consumers and retailers both. After all if stores have to constantly swallow losses for damaged goods then it's customers who pay in the end. __________________ Life's hard you know, so strike a pose on a Cadillac

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)