The Service Industry in America

Flint · 06-13-2008, 09:10 AM

You tell me, SG. Tell me what I did "wrong" here:

I register at Target for our baby shower, and somebody buys me a rainforest jumperoo off my Target registry. Later, after we go into labor, have the baby, come home from the hospital, recover, and eventually unpack our baby shower gifts and start setting them up, we discover that our "new" rainforest jumperoo has VOMIT STAINS ALL OVER IT. This item was purchased by my mother-in-law, and I guarantee that she did not VOMIT ALL OVER IT before giving it to our baby.

So, we box it back up, pack the toddler and the new-born baby into the car and all head down to Target to exchange our "new" rainforest jumperoo for one that doesn't have VOMIT STAINS ALL OVER IT. We even log on to our gift registry and print a copy that show that this item was purchased at this store.

We arrive at the service desk with our item, our proof of purchase, and explain the situation. It is confirmed that the item had been PREVIOUSLY RETURNED to the store and put back on the shelf. It was re-packaged before it purchased as "new" -- this is the store's fault for not checking the item, NOT THE CUSTOMER'S FAULT FOR ASSUMING THAT A "NEW" ITEM WILL NOT BE COVERED IN VOMIT STAINS.

What was our "unreasonable" request? Simply to exchange this item, directly, for another identical item from the shelf. Not a used, re-packaged item, but a NEW non VOMIT-STAINED item.

The answer: IMMEDIATE AND TOTAL STONEWALL. ABSOLUTE REFUSAL TO REMEDY THE SITUATION.

The reason: Nobody denies wrongdoing on the store's behalf, nobody denies that the item was purchased here (we have proof), nobody denies that the item was re-shelved with VOMIT STAINS on it. The reason that our situation can't be remedied is "Corporate Policy" regarding returns.

Neither of the service desk girls can do anything, but they won't get their manager until we throw a fit. The service desk manager can't do anything, but she won't get the store manager until we throw a fit. Ths store manager can't do anything, but he won't call corporate until we throw a fit. The corporate heldesk can't do anything, but they won't get their manager until we throw a fit. The corporate helpdesk manager won't do anything until we throw ONE final fit, and then, AS IF BY MAGIC, she can IMMEDIATELY and EASILY remedy the situation.

I packed my whole family in the car with this big, bulky, defective item, and came down here simply wanting an exchange. Nobody denies that the store is at fault, but nobody can do anything about it. Well, I'M NOT LEAVING UNTIL THIS GETS REMEDIED. PERIOD. YOU ARE AT FAULT AND I DON'T CARE WHAT YOUR INTERNAL POLICIES ARE; THAT'S NOT MY PROBLEM. THAT'S YOUR PROBLEM. THE ONLY THING YOU NEED TO DO IS FIX THIS SITUATION, BECAUSE I'M NOT LEAVING. I WILL STAY HERE ALL DAY UNTIL YOU FIX THIS.

Now WHY oh WHY do I have to tell that to five different people for an hour-and-a-half before ANYTHING GETS DONE ABOUT IT?

The short answer is, I don't give a shit! Because I'M NOT LEAVING THIS STORE UNTIL THIS GETS FIXED. FIX IT NOW OR FIX IT AN HOUR FROM NOW, I WILL BE HERE THROWING A FIT UNTIL IT GETS FIXED. I DON'T WANT TO HEAR THAT YOU CAN'T DO ANYTHING ABOUT IT. I DON'T CARE WHAT YOUR POLICY IS. FIX IT.

And, guess what? IT WAS EASY TO FIX, AFTER ALL. It would have been a whole HELL of a lot easier to just go ahead and do it as soon as I showed up.

And that makes ME the asshole? THEY WILL NOT FIX THE PROBLEM UNTIL YOU REPEATEDLY REPEATEDLY REPEATEDLY DEMAND, LOUDLY, ANGRILY, AND WITHOUT BACKING DOWN THAT YOU! WILL! FIX! THIS!

THEY MAKE YOU DO IT. The only alternative is NOT having your problem fixed. Not acceptable.

HungLikeJesus · 06-13-2008, 09:22 AM

Quote:

Originally Posted by Flint

You tell me, SG. Tell me what I did "wrong" here:

I register at Target for our baby shower, ...

That's the problem.

monster · 06-13-2008, 07:14 PM

Quote:

Originally Posted by Flint

You tell me, SG. Tell me what I did "wrong" here:

I register at Target for our baby shower, .

Quote:

Originally Posted by HungLikeJesus

That's the problem.

What he said, but thinking you're picking out the wrong part -it's not the Target bit that's the mistake....

more from Violent Acres on this idea...

06-13-2008, 09:10 AM	#1
Flint Snowflake Join Date: Mar 2006 Location: Dystopia Posts: 13,136	You tell me, SG. Tell me what I did "wrong" here: I register at Target for our baby shower, and somebody buys me a rainforest jumperoo off my Target registry. Later, after we go into labor, have the baby, come home from the hospital, recover, and eventually unpack our baby shower gifts and start setting them up, we discover that our "new" rainforest jumperoo has VOMIT STAINS ALL OVER IT. This item was purchased by my mother-in-law, and I guarantee that she did not VOMIT ALL OVER IT before giving it to our baby. So, we box it back up, pack the toddler and the new-born baby into the car and all head down to Target to exchange our "new" rainforest jumperoo for one that doesn't have VOMIT STAINS ALL OVER IT. We even log on to our gift registry and print a copy that show that this item was purchased at this store. We arrive at the service desk with our item, our proof of purchase, and explain the situation. It is confirmed that the item had been PREVIOUSLY RETURNED to the store and put back on the shelf. It was re-packaged before it purchased as "new" -- this is the store's fault for not checking the item, NOT THE CUSTOMER'S FAULT FOR ASSUMING THAT A "NEW" ITEM WILL NOT BE COVERED IN VOMIT STAINS. What was our "unreasonable" request? Simply to exchange this item, directly, for another identical item from the shelf. Not a used, re-packaged item, but a NEW non VOMIT-STAINED item. The answer: IMMEDIATE AND TOTAL STONEWALL. ABSOLUTE REFUSAL TO REMEDY THE SITUATION. The reason: Nobody denies wrongdoing on the store's behalf, nobody denies that the item was purchased here (we have proof), nobody denies that the item was re-shelved with VOMIT STAINS on it. The reason that our situation can't be remedied is "Corporate Policy" regarding returns. Neither of the service desk girls can do anything, but they won't get their manager until we throw a fit. The service desk manager can't do anything, but she won't get the store manager until we throw a fit. Ths store manager can't do anything, but he won't call corporate until we throw a fit. The corporate heldesk can't do anything, but they won't get their manager until we throw a fit. The corporate helpdesk manager won't do anything until we throw ONE final fit, and then, AS IF BY MAGIC, she can IMMEDIATELY and EASILY remedy the situation. I packed my whole family in the car with this big, bulky, defective item, and came down here simply wanting an exchange. Nobody denies that the store is at fault, but nobody can do anything about it. Well, I'M NOT LEAVING UNTIL THIS GETS REMEDIED. PERIOD. YOU ARE AT FAULT AND I DON'T CARE WHAT YOUR INTERNAL POLICIES ARE; THAT'S NOT MY PROBLEM. THAT'S YOUR PROBLEM. THE ONLY THING YOU NEED TO DO IS FIX THIS SITUATION, BECAUSE I'M NOT LEAVING. I WILL STAY HERE ALL DAY UNTIL YOU FIX THIS. Now WHY oh WHY do I have to tell that to five different people for an hour-and-a-half before ANYTHING GETS DONE ABOUT IT? The short answer is, I don't give a shit! Because I'M NOT LEAVING THIS STORE UNTIL THIS GETS FIXED. FIX IT NOW OR FIX IT AN HOUR FROM NOW, I WILL BE HERE THROWING A FIT UNTIL IT GETS FIXED. I DON'T WANT TO HEAR THAT YOU CAN'T DO ANYTHING ABOUT IT. I DON'T CARE WHAT YOUR POLICY IS. FIX IT. And, guess what? IT WAS EASY TO FIX, AFTER ALL. It would have been a whole HELL of a lot easier to just go ahead and do it as soon as I showed up. And that makes ME the asshole? THEY WILL NOT FIX THE PROBLEM UNTIL YOU REPEATEDLY REPEATEDLY REPEATEDLY DEMAND, LOUDLY, ANGRILY, AND WITHOUT BACKING DOWN THAT YOU! WILL! FIX! THIS! THEY MAKE YOU DO IT. The only alternative is NOT having your problem fixed. Not acceptable. __________________ **************** There's a level of facility that everyone needs to accomplish, and from there it's a matter of deciding for yourself how important ultra-facility is to your expression. ... I found, like Joseph Campbell said, if you just follow whatever gives you a little joy or excitement or awe, then you're on the right track. . . . . . . . . . . . . . . . . . . . . . . . . . . Terry Bozzio** Last edited by Flint; 06-13-2008 at 09:22 AM.

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