The Service Industry in America

[Flint]

Originally Posted by jinx

Where exactly is this place where the customer is always right? I've heard rumors of it, but I've never been there.

I always end up at the place (everywhere) that the customer has a valid complaint that the service desk can't resolve for 15 minutes, that the manager can't resolve for another half hour, that the corporate helpdesk can't resolve until Monday, and that the manager of the corporate helpdesk eventually admits to being able to resolve in about 15 seconds -- but here's the catch: IT WILL NEVER, EVER GET RESOLVED UNLESS I FVCKING YELL AT EACH ONE OF THOSE PEOPLE FOR X AMOUNT OF MINUTES UNTIL THEY PASS ME ON. The system is designed so that YOU HAVE TO YELL AT PEOPLE or else nothing gets done EVER. The system is designed so that 99% of people will give up before getting what they rightfully deserve when the store is clearly at fault (and they don't even deny being at fault! they just say it's "not our policy" to fvcking do anything about it).

It's not the fault of the employee, and it's NOT the fault of the customer. It's THE POLICY that is designed to make it impossible to resolve anything.

Well, guess what? I'M NOT LEAVING THIS GODDAMN STORE UNTIL SOMEBODY FIXES THIS FOR ME! IF I HAVE TO FVCKING YELL AT YOU AND YOU AND THE NEXT MOTHERFUVCKER FOR THE NEXT TWO HOURS, EVENTUALLY YOU WILL HAVE TO FIX THIS FOR ME. . . .YOU. WILL. FIX. THIS.

I'M NOT LEAVING UNTIL YOU FIX THIS!!! . . . That's what you have to do. They MAKE YOU DO IT.