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08-27-2014, 07:55 PM

Happy Monkey

I think this line's mostly filler.

Join Date: Jan 2003

Location: DC

Posts: 13,575

Quote:

The slide show said that veterans might be demanding and unrealistic,

Everyone in any sort of customer service needs training on how to deal with "Oscar the Grouch".

The problem would be if they assume that everyone who complains is being demanding and unrealistic.

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