Customer Service?

monster · 05-06-2014, 09:26 PM

What were you hoping for? the thing is over six years old and you weren't the original purchaser. TBH, to me your email reads like you were after freebies, perhaps they felt that too? :/

If you really want replacement parts, at least now you have the part numbers to source them elsewhere. Originals from the manufacturer -particularly for old models- are always expensive. OK, those prices are nuts compared to the cost of a new stove, but it's not in their interest to prevent you buying a new stove. Plus they have to catalog and store those parts for six years+....

/2c

05-06-2014, 09:26 PM	#2
monster I hear them call the tide Join Date: Dec 2005 Location: Perpetual Chaos Posts: 30,852	What were you hoping for? the thing is over six years old and you weren't the original purchaser. TBH, to me your email reads like you were after freebies, perhaps they felt that too? :/ If you really want replacement parts, at least now you have the part numbers to source them elsewhere. Originals from the manufacturer -particularly for old models- are always expensive. OK, those prices are nuts compared to the cost of a new stove, but it's not in their interest to prevent you buying a new stove. Plus they have to catalog and store those parts for six years+.... /2c __________________ The most difficult thing is the decision to act, the rest is merely tenacity Amelia Earhart

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