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Old 03-11-2014, 03:37 AM   #1
Sundae
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Join Date: Sep 2005
Location: West Yorkshire
Posts: 24,185
Last night I was in my local off licence, a place I shopped in every day, AND used their Internet service AND was a member of their forum.
I thought I was a familiar face, a bit quirky, a good and valued customer. As such I did chat to the staff, made suggestions, perhaps asked for a few favours like them getting stock out when I knew it was in the back.

I was catering for a work do, or a get-together, and decided after doing the rest of my shopping (because it was now a cash and carry) that I needed an extra bottle of red wine. So I apologised to the person on the checkout and went to get it. Only to find a copy of a report on customer feedback had been left out by mistake. Nosey old me, I read it. There, at the bottom, was a cut and pasted section I'd written, with notes by the Duty Manager, explaining why they weren't paying it any attention. Apparently I was "known to them" and was understood to be a difficult, demanding customer, overly familiar and self-important. The Store Manager agreed with this assessment and reassured the DM that she could ignore anything from me in future, and give me a *-* rating, which s shorthand for all of the above.

I woke up briefly, extremely hurt.
Drifted off again, playing with various scenarios where I confronted them, or waged guerilla attacks on them.

When I woke properly I was so relieved, because I finally realised it was a dream; even the location was bogus, being based where my childhood newsagent was. It was just a drink-guilt dream, mixed with the fact I have a complaint about my dot.com delivery from work which I am trying to find a reasonable way to raise, and that I was online here before I slept.
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Old 03-11-2014, 11:28 AM   #2
Carruthers
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Join Date: Dec 2009
Location: Buckinghamshire UK
Posts: 4,059
Quote:
Originally Posted by Sundae View Post
Last night I was in my local off licence, a place I shopped in every day, AND used their Internet service AND was a member of their forum.
I thought I was a familiar face, a bit quirky, a good and valued customer. As such I did chat to the staff, made suggestions, perhaps asked for a few favours like them getting stock out when I knew it was in the back.

I was catering for a work do, or a get-together, and decided after doing the rest of my shopping (because it was now a cash and carry) that I needed an extra bottle of red wine. So I apologised to the person on the checkout and went to get it. Only to find a copy of a report on customer feedback had been left out by mistake. Nosey old me, I read it. There, at the bottom, was a cut and pasted section I'd written, with notes by the Duty Manager, explaining why they weren't paying it any attention. Apparently I was "known to them" and was understood to be a difficult, demanding customer, overly familiar and self-important. The Store Manager agreed with this assessment and reassured the DM that she could ignore anything from me in future, and give me a *-* rating, which s shorthand for all of the above.

I woke up briefly, extremely hurt.
Drifted off again, playing with various scenarios where I confronted them, or waged guerilla attacks on them.

When I woke properly I was so relieved, because I finally realised it was a dream; even the location was bogus, being based where my childhood newsagent was. It was just a drink-guilt dream, mixed with the fact I have a complaint about my dot.com delivery from work which I am trying to find a reasonable way to raise, and that I was online here before I slept.
My word, that was a remarkably detailed account, Sundae.

The only detail I remember from my dreams last night, was waking at 00.30 believing that my dad had was shouting for me. It was a minute or two before I realised that I had been dreaming, but I still got up and checked that his light wasn't on and ascertained, as far as I could, that all was well. Yesterday evening I was summoned in short order because I had forgotten to record a TV programme for him* and that was obviously at the root of things.

The trouble is that he uses the same tone of urgency, at the same volume, for a minor domestic matter as he does for a life threatening emergency. It frightens the living daylights out of me every time as I naturally expect the worst!

Nerves worn to a frazzle? Me? No... you must all be thinking of someone else.


*All is well. There's a repeat on late tonight. I am redeemed. I'm still worn out though...
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