Dad talks $22,000 cellphone roaming charge down to $200
even better:
Man published free how-to guide for others who feel mistreated by cellphone service providers
Quote:
The man who successfully fought $22,000 in cellphone roaming charges is back with a guide to help others do the same.
In a CBC Go Public exclusive earlier this month, Burnaby resident Matt Buie accused Rogers of price gouging after his son racked up $22,000 in data charges while on a family vacation in Mexico.
The company immediately offered to cut the charge to $2,200.
Buie says he cited the outcome of a CRTC hearing last month, in which telecom executives alluded to $200 being a fair cap on unexpected data charges should a cap be in place.
Buie's step-by-step guide to negotiation with telecom customer service can be found on the website OpenMedia.ca.
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Or here...(I think) 
good grief Ali, I hope you can get this solved.
04-10-2013, 10:51 AM
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