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Old 12-23-2003, 12:52 PM   #11
warch
lurkin old school
 
Join Date: Oct 2001
Location: Minnesota
Posts: 2,796
If its not too late, I would change all the references to "Troy" to "Mr. Taylor" or "Troy Taylor". Good job. You could also shoot in something like ' I realize that this time of year can be stressful and that this particular evening was very busy. Still, these are no excuses for Mr. Taylor's rude, offensive, and unprofessional behavior." then you precut any whiney excuse Taylor could offer.
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