I have a feeling this link has already been posted here before, but it's brightening my afternoon today, so I thought I'd make sure:
(The Customer Is) Not Always Right
Quote:
Customer: “I’d like to return these pants.”
Me: “Was there something wrong with them?”
Customer: “No, I don’t think so. They were my mother’s, but she died.”
Me: “Oh, I’m so sorry.”
Customer: “It’s okay. Here’s the receipt.”
Me: “Did she wear these pants?”
Customer: “Why?”
Me: “The tags are off.”
Customer: “She just did that to try them on.”
Me: “But there’s a Kleenex in the pocket.”
Customer: “Well, she’s not going to be wearing them anymore. She died.”
Me: “I understand, but if there wasn’t anything wrong with them and they’ve already been worn then I can’t return them.”
Customer: “Wouldn’t you rather let someone buy them who is going to wear them?”
Me: “That’s not for me to decide. If there’s nothing wrong with them, I can’t return them.”
Customer: “Well, there’s something wrong then! They have a hole in them.”
Me: “Oh, okay. Where’s the hole?”
*long pause*
Customer: “You should just automatically make refunds for dead people!”
|
08-11-2010, 05:50 PM
Threaded Mode