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Old 05-13-2005, 07:16 PM   #1
endeka
Neophyte-in-training
 
Join Date: Mar 2004
Location: Colorado Springs
Posts: 3
Last note. After a decent number of years working with the public in the past, I learned this: the politeness and courteousness (towards the public) of MANY of my co-workers depended entirely on company policy and how strictly that policy was enforced. I think that some of the larger companies place very little, if any, emphasis on good customer service- or if they do, they don't want to "waste" resources on making sure it happens. And they won't do either as long as they continue to make a good profit.
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Old 05-13-2005, 09:38 PM   #2
Lunaephiliac
Nice people frighten me.
 
Join Date: Mar 2005
Location: Seattle. Yes, it's raining.
Posts: 47
Lucky me, I happen to love selling things, even if i'm not making any money off the sale. I just don't understand those people who look at you like you are making their lives unbearable. We are giving them money, for cryin' out loud. That would put a smile on my face any day.
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Well, obviously no one is going to give you a nickel every time something common happens, so stop using that idiotic phrase.

Persons attempting to find a motive in this narrative will be prosecuted; persons attempting to find a moral in it will be banished, persons attempting to find a plot in it will be shot.
-Mark Twain
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Old 05-13-2005, 10:04 PM   #3
melidasaur
Traded your soul for pogs.
 
Join Date: May 2004
Location: Champaign, IL
Posts: 646
My two cents on customer service:

If you treat people like crap, you should be treated like crap. End of story. Customer Service is highly overrated because customers don't really know how to treat sales associates/clerks/insert title here. If you're an ass to someone, they should have the right to be an ass to you.

Americans have this sick sense of entitlement that sickens me.

The Brits of the bunch can correct me - but in England, if you harass an employee of an establishment or are abusive towards them in any way, you will be prosecuted. If we only had that here.
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Old 05-13-2005, 11:57 PM   #4
SmurfAbuser
Simulated Simulacrum
 
Join Date: Mar 2005
Posts: 39
Quote:
Originally Posted by melidasaur

If you treat people like crap, you should be treated like crap. End of story. Customer Service is highly overrated because customers don't really know how to treat sales associates/clerks/insert title here. If you're an ass to someone, they should have the right to be an ass to you.

Americans have this sick sense of entitlement that sickens me.
Well-said. I worked retail for many years and went out of my way to be nice to people--most of the time I never got so much as a "please" or "thank you." Yes, there are nice people out there, but when you get shit on by 9 customers in a row, it's hard to be nice to customer number 10.
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Old 05-14-2005, 05:37 AM   #5
staceyv
Lecturer
 
Join Date: Nov 2003
Location: Ohio
Posts: 927
Quote:
Originally Posted by melidasaur
My two cents on customer service:

If you treat people like crap, you should be treated like crap. End of story. Customer Service is highly overrated because customers don't really know how to treat sales associates/clerks/insert title here. If you're an ass to someone, they should have the right to be an ass to you.
Americans have this sick sense of entitlement that sickens me.

You are right, that would be a perfect world..But that's not the way it is.

I bust my ass all night while smiling and being nice to people. It would be nice to tell some of them to kiss my ass, but I would be fired. Even if I just gave them a little attitude, I wouldn't receive a tip from them.

Now, If I have to do this, I get REALLY pissed off when I am treated like crap in a store.
That's the way things work, and I KNOW they are trained to be polite to customers. SO, if they are an asshole to me, they are breaking all the rules that I personally torture myself trying to follow.

And since no one clicks on my link and reads the rhyme of my life, here you go:

What is wrong with customer service?
I keep thinking that I don’t deserve this,
Every time that I go to a shop or a store
I decide that I won’t go back there anymore,
They don’t hire or pay well- they're worthless.

Last night to walmart we went,
The girl at the desk needs to vent
To a really good shrink,
Or at least stop and think
I stormed out-not a penny I spent.

And the guy from the grocery store deli,
Who works all day with meat that’s smelly,
He lied to us, said he can’t serve anymore,
The he made us wait while he washed all of the floor,
All I wanted was food in my belly.

All these places pay minimum wage,
And they hire kids at a young age.
If I acted like they do, I just would be fired,
But I’m able to keep a smile when I am tired,
Their “service” provokes to me rage.
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