Customer service has gone to hell in a handbasket

Trilby · 05-13-2005, 01:31 PM

I like Beestie's idea. That usually works for me. When the manager gets there ask who the President of the company is and his/her address and be sure to make a point of getting everyone's name-..."and you are? Is that the only way to identify you?" (sometimes-esp. over the phone-people will say "I'm Mary" and when you call back they say, "Which Mary?") I've dealt with loads of insurance reps and they can be absolutely infuriating. It's a problem all over and it kinda makes you want to pack heat. (JOKING!)

05-13-2005, 01:31 PM	#1
Trilby Slattern of the Swail Join Date: Jul 2004 Posts: 15,654	I like Beestie's idea. That usually works for me. When the manager gets there ask who the President of the company is and his/her address and be sure to make a point of getting everyone's name-..."and you are? Is that the only way to identify you?" (sometimes-esp. over the phone-people will say "I'm Mary" and when you call back they say, "Which Mary?") I've dealt with loads of insurance reps and they can be absolutely infuriating. It's a problem all over and it kinda makes you want to pack heat. (JOKING!) __________________ In Barrie's play and novel, the roles of fairies are brief: they are allies to the Lost Boys, the source of fairy dust and ...They are portrayed as dangerous, whimsical and extremely clever but quite hedonistic. "Shall I give you a kiss?" Peter asked and, jerking an acorn button off his coat, solemnly presented it to her. —James Barrie Wimminfolk they be tricksy. - ZenGum

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