God Bless the Customers

[elSicomoro]

In my last job, I actually didn't deal with customers. Rather, I processed "Illness or Injury Inquiry" forms. So, if you got hurt, and your doctor bills exceeded a certain amount, you would receive one of these forms. The purpose was to determine whether someone else was responsible for paying the bill (i.e. an auto accident, a school accident, etc.).

The form is super simple, easy to fill out. So, let's say I have a disc disorder, I might say something like, "I noticed some lower back pain about 2 months ago. After tests, it was revealed that I had dislocated my C-4 disc. I am unaware as to how this occurred." See...easy.

But...what you notice in these forms is:

--How incredibly bad some folks' handwriting is.

--How the spelling of some folks makes Jag look like the Spelling Bee winner. Examples:

sirvical
kyropracter

--The responses:

"Please pay this bill! My bills are now going to collections!" (If you don't fill the form out initially, they won't pay your claim.)

"I don't understand why I had to fill this form out. There was no accident and I'm not suing anybody!"

"No one else was responsible. It was my own stupid fault."

"I'm just getting old."

"There was no injury. I fell down the steps. I was diagnosed with a broken fibula."

"I have no intention of hiring an attorney unless you don't pay my bill." (One of the questions on the form is, 'Do you plan to hire an attorney?')

"sdafhslhfasf" (No, they don't actually write this. But Amerihealth handles Israel's social insurance system. Some of the forms come back in Hebrew.)

I won't miss them. Trying to read some of them hurt my eyes.