frightening flight experience

[Undertoad]

OK the followup confirms some details, but the more striking part of it is the quotes from people connected to the airlines, such as:

According to Mark Bogosian, B-757/767 pilot for American Airlines, "The incident you wrote about, and incidents like it, occur more than you like to think. It is a 'dirty little secret' that all of us, as crew members, have known about for quite some time."

Oof.