Argh! Hewlett Packard and Staples Suck

Flint · 10-20-2010, 01:21 PM

@glatt: I don't mean the customer, clerk, or manager of Staples. It's a coporation. If they don't have appropriate systems in place to track their stock with logical parameters, then they need to either implement these systems, or stop selling products for which it is understood that this will be a problem. Again, all this being said, I'm sure they will still require a receipt to be produced.

@HM: Sorry, I misspoke. I should have said that the information to support the conclusion has not been presented in this thread.

If the "expiration date" does in fact disable the cartridge, then I personally feel that this is wrong, and I personally feel that it is wrong not to print the date on the box. For these reasons I would agree that HP "sucks" in this scenario. However, as to the direct complaint of trying to return a product to where you bought it, HP can't be blamed for Staples return policy. Not unless this constitutes a breach of their licensed reseller contract.

10-20-2010, 01:21 PM	#19
Flint Snowflake Join Date: Mar 2006 Location: Dystopia Posts: 13,136	@glatt: I don't mean the customer, clerk, or manager of Staples. It's a coporation. If they don't have appropriate systems in place to track their stock with logical parameters, then they need to either implement these systems, or stop selling products for which it is understood that this will be a problem. Again, all this being said, I'm sure they will still require a receipt to be produced. @HM: Sorry, I misspoke. I should have said that the information to support the conclusion has not been presented in this thread. If the "expiration date" does in fact disable the cartridge, then I personally feel that this is wrong, and I personally feel that it is wrong not to print the date on the box. For these reasons I would agree that HP "sucks" in this scenario. However, as to the direct complaint of trying to return a product to where you bought it, HP can't be blamed for Staples return policy. Not unless this constitutes a breach of their licensed reseller contract. __________________ **************** There's a level of facility that everyone needs to accomplish, and from there it's a matter of deciding for yourself how important ultra-facility is to your expression. ... I found, like Joseph Campbell said, if you just follow whatever gives you a little joy or excitement or awe, then you're on the right track. . . . . . . . . . . . . . . . . . . . . . . . . . . Terry Bozzio**

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