Argh! Hewlett Packard and Staples Suck
 

Wasted 35 minutes on the phone trying to get a virtually new and expensive faulty printer cart replaced. Staples say they don't replace faulty carts after 24 hours because people have had time to use them all up and tamper with them. HP say the cart is past it's expiry date -which is printed on the cart itself and not on the packaging, so I need to take it up with Stapes for selling me expired products.

So now I have to rummage around and find the stinking receipt -if i still have it and go back to Staples. But I need to print today and there's no way i'll find the receipt that quickly.

never buy a Hewlett Packard printer -they're worse than bloody lexmark and that's saying something. And their customer service sucks. I'm sat here with an HP computer and an HP printer and they can't even manage to replace a lousy cartridge that has their goddamned brand all over it. there seems to me to be absolutely no reason not to use refills and non-genuine carts if they don't even stand by their superior quality of genuine cartriges bullshit.

Chip resetter?

I think it overrides the pre-programmed refusal to work with non-brand carts.

discussed here:
http://www.cellar.org/showthread.php...ter#post666856

Damn, that sound frustrating as hell. Don't let those slackers at Staples give you any grief. Get in their face!

....our little Lexmark worked great for years and our HP all-in-one hasn't given us even a hiccup yet and its going on 2 years.

I used to buy cartridges at Staples for the HP printer I had. Staples had their own label cartridges, and they worked well. When I put in my last cartridge I'd make a mental note to stop and buy two the next time I went by. Then I put in a cartridge that leaked all over my desk, what a mess. When I took it back they refused to replace it because it had been over 15 days since I bought it.
No more Staples for me.


But I printed well over 20,000 sheets, before I replaced that printer.

It took me quite a few moments to suss out what a "printer cart" could be. I was thinking a little cart with wheels to put a printer on . . .

Yeah, monster tend to abbreviate when she pissed.:haha:

Cloud, I had the same problem, and I'm a nerd!

I used to have a dinky little cart my printer sat on. It would roll back & forth & to & fro when it was printing. I got tired of putting it back every time I printed something.

I didn't see the part that states what your problem was with HP.

I'm sure you'd want to have a legitimate problem with them before trashing their name here publicly.

According to the OP, HP sets an expiration date on their cartridges, but they don't print that expiration date on the outside of the box. The consumer can't tell if the cartridge is expired when they buy it.

Plus, the "expiration date" takes effect even if there's plenty of ink left. If they think you haven't bought a cartridge from them recently enough, they disable your printer.

That's where chip re-setters come in, I don't know if they make one for hp carts though.

Here's one random purveyor:
http://www.chipresetters.com/