The Service Industry in America

[freshnesschronic]

Originally Posted by Clodfobble

Part of the problem is that with national chains, policies really are set at the top, and the local managers literally have no ability to make the "unallowable" return in the computer--and they can't just do it without entering it into the computer, because shrink is investigated, and they will assume an employee is stealing. Target in particular has cracked down on returns recently because they are getting scammed left and right. They should obviously let you talk to corporate immediately without having to yell, but they really can't do anything about it themselves without risking their jobs.

This is the truth. Jewel-Osco employee for 3 years (a supermarket in the midwest US).