Argh! Hewlett Packard and Staples Suck

monster · 10-19-2010, 01:26 PM

Wasted 35 minutes on the phone trying to get a virtually new and expensive faulty printer cart replaced. Staples say they don't replace faulty carts after 24 hours because people have had time to use them all up and tamper with them. HP say the cart is past it's expiry date -which is printed on the cart itself and not on the packaging, so I need to take it up with Stapes for selling me expired products.

So now I have to rummage around and find the stinking receipt -if i still have it and go back to Staples. But I need to print today and there's no way i'll find the receipt that quickly.

never buy a Hewlett Packard printer -they're worse than bloody lexmark and that's saying something. And their customer service sucks. I'm sat here with an HP computer and an HP printer and they can't even manage to replace a lousy cartridge that has their goddamned brand all over it. there seems to me to be absolutely no reason not to use refills and non-genuine carts if they don't even stand by their superior quality of genuine cartriges bullshit.

footfootfoot · 10-19-2010, 02:12 PM

I love my chip resetter, and my epson printer

HungLikeJesus · 10-19-2010, 02:16 PM

Chip resetter?

monster · 10-19-2010, 02:54 PM

I think it overrides the pre-programmed refusal to work with non-brand carts.

footfootfoot · 10-19-2010, 03:41 PM

discussed here:
http://www.cellar.org/showthread.php...ter#post666856

Pico and ME · 10-19-2010, 07:19 PM

Damn, that sound frustrating as hell. Don't let those slackers at Staples give you any grief. Get in their face!

....our little Lexmark worked great for years and our HP all-in-one hasn't given us even a hiccup yet and its going on 2 years.

xoxoxoBruce · 10-19-2010, 10:29 PM

I used to buy cartridges at Staples for the HP printer I had. Staples had their own label cartridges, and they worked well. When I put in my last cartridge I'd make a mental note to stop and buy two the next time I went by. Then I put in a cartridge that leaked all over my desk, what a mess. When I took it back they refused to replace it because it had been over 15 days since I bought it.
No more Staples for me.

But I printed well over 20,000 sheets, before I replaced that printer.

Cloud · 10-19-2010, 11:33 PM

It took me quite a few moments to suss out what a "printer cart" could be. I was thinking a little cart with wheels to put a printer on . . .

xoxoxoBruce · 10-20-2010, 12:28 AM

Yeah, monster tend to abbreviate when she pissed.

smoothmoniker · 10-20-2010, 01:02 AM

Quote:

Originally Posted by Cloud

It took me quite a few moments to suss out what a "printer cart" could be. I was thinking a little cart with wheels to put a printer on . . .

Cloud, I had the same problem, and I'm a nerd!

Gravdigr · 10-20-2010, 02:46 AM

I used to have a dinky little cart my printer sat on. It would roll back & forth & to & fro when it was printing. I got tired of putting it back every time I printed something.

Flint · 10-20-2010, 11:46 AM

I didn't see the part that states what your problem was with HP.

I'm sure you'd want to have a legitimate problem with them before trashing their name here publicly.

glatt · 10-20-2010, 11:49 AM

According to the OP, HP sets an expiration date on their cartridges, but they don't print that expiration date on the outside of the box. The consumer can't tell if the cartridge is expired when they buy it.

Happy Monkey · 10-20-2010, 12:18 PM

Plus, the "expiration date" takes effect even if there's plenty of ink left. If they think you haven't bought a cartridge from them recently enough, they disable your printer.

footfootfoot · 10-20-2010, 12:26 PM

Quote:

Originally Posted by Happy Monkey

Plus, the "expiration date" takes effect even if there's plenty of ink left. If they think you haven't bought a cartridge from them recently enough, they disable your printer.

That's where chip re-setters come in, I don't know if they make one for hp carts though.

Here's one random purveyor:
http://www.chipresetters.com/

10-19-2010, 01:26 PM	#1
monster I hear them call the tide Join Date: Dec 2005 Location: Perpetual Chaos Posts: 30,852	Argh! Hewlett Packard and Staples Suck Wasted 35 minutes on the phone trying to get a virtually new and expensive faulty printer cart replaced. Staples say they don't replace faulty carts after 24 hours because people have had time to use them all up and tamper with them. HP say the cart is past it's expiry date -which is printed on the cart itself and not on the packaging, so I need to take it up with Stapes for selling me expired products. So now I have to rummage around and find the stinking receipt -if i still have it and go back to Staples. But I need to print today and there's no way i'll find the receipt that quickly. never buy a Hewlett Packard printer -they're worse than bloody lexmark and that's saying something. And their customer service sucks. I'm sat here with an HP computer and an HP printer and they can't even manage to replace a lousy cartridge that has their goddamned brand all over it. there seems to me to be absolutely no reason not to use refills and non-genuine carts if they don't even stand by their superior quality of genuine cartriges bullshit. __________________ The most difficult thing is the decision to act, the rest is merely tenacity Amelia Earhart

10-19-2010, 02:12 PM	#2
footfootfoot To shreds, you say? Join Date: Aug 2004 Location: in the house and on the street-how many, many feet we meet! Posts: 18,449	I love my chip resetter, and my epson printer __________________ The internet is a hateful stew of vomit you can never take completely seriously. - Her Fobs

10-19-2010, 02:16 PM	#3
HungLikeJesus Only looks like a disaster tourist Join Date: Feb 2007 Location: above 7,000 feet Posts: 7,208	Chip resetter? __________________ Keep Your Bodies Off My Lawn SteveDallas's Random Thread Picker.

10-19-2010, 02:54 PM	#4
monster I hear them call the tide Join Date: Dec 2005 Location: Perpetual Chaos Posts: 30,852	I think it overrides the pre-programmed refusal to work with non-brand carts. __________________ The most difficult thing is the decision to act, the rest is merely tenacity Amelia Earhart

10-19-2010, 03:41 PM	#5
footfootfoot To shreds, you say? Join Date: Aug 2004 Location: in the house and on the street-how many, many feet we meet! Posts: 18,449	discussed here: http://www.cellar.org/showthread.php...ter#post666856 __________________ The internet is a hateful stew of vomit you can never take completely seriously. - Her Fobs

10-19-2010, 07:19 PM	#6
Pico and ME Are you knock-kneed? Join Date: Jul 2008 Location: Middle Hoosierland Posts: 3,549	Damn, that sound frustrating as hell. Don't let those slackers at Staples give you any grief. Get in their face! ....our little Lexmark worked great for years and our HP all-in-one hasn't given us even a hiccup yet and its going on 2 years.

10-19-2010, 10:29 PM	#7
xoxoxoBruce The future is unwritten Join Date: Oct 2002 Posts: 71,105	I used to buy cartridges at Staples for the HP printer I had. Staples had their own label cartridges, and they worked well. When I put in my last cartridge I'd make a mental note to stop and buy two the next time I went by. Then I put in a cartridge that leaked all over my desk, what a mess. When I took it back they refused to replace it because it had been over 15 days since I bought it. No more Staples for me. But I printed well over 20,000 sheets, before I replaced that printer. __________________ The descent of man ~ Nixon, Friedman, Reagan, Trump.

10-19-2010, 11:33 PM	#8
Cloud ... Join Date: Feb 2007 Posts: 8,360	It took me quite a few moments to suss out what a "printer cart" could be. I was thinking a little cart with wheels to put a printer on . . . __________________ "Guard your honor. Let your reputation fall where it will. And outlive the bastards!"

10-20-2010, 12:28 AM	#9
xoxoxoBruce The future is unwritten Join Date: Oct 2002 Posts: 71,105	Yeah, monster tend to abbreviate when she pissed. __________________ The descent of man ~ Nixon, Friedman, Reagan, Trump.

10-20-2010, 02:46 AM	#11
Gravdigr The Un-Tuckian Join Date: Apr 2007 Location: South Central...KY that is Posts: 39,517	I used to have a dinky little cart my printer sat on. It would roll back & forth & to & fro when it was printing. I got tired of putting it back every time I printed something. __________________ These statements have not been evaluated by the FDA, EPA, FBI, DEA, CDC, or FDIC. These statements are not intended to diagnose, cause, treat, cure, or prevent any disease. If you feel you have been harmed/offended by, or, disagree with any of the above statements or images, please feel free to fuck right off.

10-20-2010, 11:46 AM	#12
Flint Snowflake Join Date: Mar 2006 Location: Dystopia Posts: 13,136	I didn't see the part that states what your problem was with HP. I'm sure you'd want to have a legitimate problem with them before trashing their name here publicly. __________________ **************** There's a level of facility that everyone needs to accomplish, and from there it's a matter of deciding for yourself how important ultra-facility is to your expression. ... I found, like Joseph Campbell said, if you just follow whatever gives you a little joy or excitement or awe, then you're on the right track. . . . . . . . . . . . . . . . . . . . . . . . . . . Terry Bozzio**

10-20-2010, 11:49 AM	#13
glatt ™ Join Date: Jul 2003 Location: Arlington, VA Posts: 27,717	According to the OP, HP sets an expiration date on their cartridges, but they don't print that expiration date on the outside of the box. The consumer can't tell if the cartridge is expired when they buy it.

10-20-2010, 12:18 PM	#14
Happy Monkey I think this line's mostly filler. Join Date: Jan 2003 Location: DC Posts: 13,575	Plus, the "expiration date" takes effect even if there's plenty of ink left. If they think you haven't bought a cartridge from them recently enough, they disable your printer. __________________ _________________ \|...............\| We live in the nick of times. \| Len 17, Wid 3 \| \|_______________\| [pics]

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)