The Cellar - View Single Post - Customer service has gone to hell in a handbasket

endeka · 05-13-2005, 07:16 PM

Last note. After a decent number of years working with the public in the past, I learned this: the politeness and courteousness (towards the public) of MANY of my co-workers depended entirely on company policy and how strictly that policy was enforced. I think that some of the larger companies place very little, if any, emphasis on good customer service- or if they do, they don't want to "waste" resources on making sure it happens. And they won't do either as long as they continue to make a good profit.

05-13-2005, 07:16 PM	#17
endeka Neophyte-in-training Join Date: Mar 2004 Location: Colorado Springs Posts: 3	Last note. After a decent number of years working with the public in the past, I learned this: the politeness and courteousness (towards the public) of MANY of my co-workers depended entirely on company policy and how strictly that policy was enforced. I think that some of the larger companies place very little, if any, emphasis on good customer service- or if they do, they don't want to "waste" resources on making sure it happens. And they won't do either as long as they continue to make a good profit.