Quote:
Originally Posted by Clodfobble
You may be getting fooled. Often supervisors and the better-trained call center workers receive special training to hide their accents. And they have found that a Southern accent is easier for them to pick up than a straight midwestern one. More than once I've had no idea I was talking to India until they said one key word completely wrong and gave themselves away.
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I read that there are now classes to teach the call center workers accents. Although its definitely the south when your called "honey" and "sugar" lol.
I try to be polite when I'm venting. I always start with "I know its not your fault but..." then I start ranting. And I end it with "sorry to take my frustration out on you."