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Originally Posted by lumberjim
but..when it gets serious, and they have to escalate the call to the supervisor level...those people have southern accents......texans. which is worse...a texan or an indian?
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You may be getting fooled. Often supervisors and the better-trained call center workers receive special training to hide their accents. And they have found that a Southern accent is easier for them to pick up than a straight midwestern one. More than once I've had no idea I was talking to India until they said one key word completely wrong and gave themselves away.