xoxoxoBruce • Nov 13, 2014 4:45 pm
Cheap Flights, in your dreams. :lol2:
He's the airline boss who called his own customers 'stupid' and told refund-hunters to 'f*** off'.
But it seems Ryanair's Michael O'Leary is finally ending his not-so-friendly approach to customer service - and admits he should have done so a long time ago.
With profits and passenger traffic on the rise amid a charm offensive, the divisive chief executive told MailOnline Travel: 'We should have been nicer to customers earlier than we have been'.