xoxoxoBruce • Apr 9, 2010 2:44 am
You can use Firefox, or Internet Explorer (I checked), but not Safari or Chrome, to sign into the Studentloans.gov website. I don't know why.
Who told you to upgrade to IE8? If what you were doing was working previously, go back to IE7. Anybody in any IT department anywhere will tell you the same thing (go back to IE7), unless they are so overstaffed that they are literally sitting around twiddling their thumbs so many hours out of the day that they have nothing better to do but be a beta site for a browser that will undoubtedly undergo many, many patches in the near future.Clodfobble;647485 wrote:Humorously enough, back when I upgraded to IE 8, my (rather small) mortgage company's website stopped working. I called them, and they confirmed that yes, the site wasn't coded properly to work in 8.
"Are you planning on fixing it?"
"No, not really. Maybe eventually. But for now you should just use Firefox."
In an April 9, 2010 Electronic Announcement on the Information for Financial Aid Professionals (IFAP) Web site, Federal Student Aid provided an update on browser compatibility for the new StudentLoans.gov Web site. Currently, Internet Explorer 6, Internet Explorer 7, and Mozilla Firefox 2.0 are the browsers that have been certified for use with the StudentLoans.gov Web site.
Federal Student Aid is in the process of certifying Internet Explorer 8 and Mozilla Firefox 3.6.3. Until the process is completed, users may experience minor display issues when using these two browsers.
Federal Student Aid is also working to further expand the list of supported browsers and will inform the community and Web site users once it completes the certification process. The most current versions of Apple Safari are in the process of being certified.