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03-25-2020, 02:19 PM | #1 |
I hear them call the tide
Join Date: Dec 2005
Location: Perpetual Chaos
Posts: 30,852
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Question about warranties
BajaBoi spent nearly a grand on a welder. came with a 3 year warranty. 1.5 years later... Broke. Manufacturer is upholding the warranty but insisting he pays shipping on replacement parts they send and to ship the whole thing back and forth if the replacement parts don't fix it. It's HEAVY. It doesn't specify in the warranty that the consumer is liable for these charges. Is this normal/legal?
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The most difficult thing is the decision to act, the rest is merely tenacity Amelia Earhart |
03-26-2020, 05:46 PM | #2 |
Junior Master Dwellar
Join Date: Sep 2007
Location: Northern California
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"Is this normal/legal?"
Lamentably, you can't miss how common the practice is. Then they wrote the warranty, didn't they? |
03-26-2020, 06:18 PM | #3 |
Goon Squad Leader
Join Date: Nov 2004
Location: Seattle
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I heard back in the day, "The big print giveth and the fine print taketh away."
However, it's certainly possible that the parts they're shipping (presumably at their expense) will make the welder work again. I don't suppose you know what the problem is, do you? I'm just curious.
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03-26-2020, 06:21 PM | #4 |
I hear them call the tide
Join Date: Dec 2005
Location: Perpetual Chaos
Posts: 30,852
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thanks. I've seen warranties that say the consumer is responsible for such things (and usually avoided those products), I guess the naive/used to real consumer protention Brit in me wants to believe that if it isn't specified the consumer pays, it's implicit they don't. Other things I've claimed on warranty have never asked me to pay shipping But they weren't such big ticket items
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The most difficult thing is the decision to act, the rest is merely tenacity Amelia Earhart |
03-27-2020, 11:45 AM | #5 |
Junior Master Dwellar
Join Date: Sep 2007
Location: Northern California
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If you reach the point where it seems cheaper just to buy a new one, make sure it is a different brand.
I have even found that telling the company you are having trouble with that that is your intention helps get a better outcome. |
03-27-2020, 01:13 PM | #6 | |
I hear them call the tide
Join Date: Dec 2005
Location: Perpetual Chaos
Posts: 30,852
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Quote:
Also, Paypal stopped working. I guess it didn't practice safe social distancing
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The most difficult thing is the decision to act, the rest is merely tenacity Amelia Earhart |
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