A strange and terrible weekend

[hot_pastrami]

Originally posted by lumberjim
let him up

Why do you think so? The man was a collosal ass, and offers little by way of apology. To say "I'm sorry the situation occured" is NOT the same thing as "I'm sorry for my behavior."

[hot_pastrami]

Originally posted by OnyxCougar
well, he DID say:

I shouldn't have walked up in the middle of the conversation between you and my ushers because I obviously didn't know what exactly was going on.

That sounds like an admission to me.

That wasn't the point at which he caused the problem though, that was just how he introduced himself into the problem. True, the problem would not have occurred if he hadn't walked up and asked what was going on, but he was well aware of the circumstances when he insinuated that I was lying to him. His "admission" implies that he was a victim of circumstance, not the wrong-doer.

[xoxoxoBruce]

Take the passes and a baseball bat.

[elSicomoro]

Here Alan, let me translate it into Sycamore-speak for you:

Mr. Bellows:

I'm really sorry about what happened 12/20/03. Believe me, I feel bad...my boss ripped me a brand new asshole for Christmas.

I decided to be a jackass and stick my nose into a situation without knowing what was up. It wound up going straight into the shitter and I made myself look like a real jackass.

If you send me your address, I'll throw some free passes your way. It's hard enough doing business in the State of Utah, and the last thing I need is to be sitting in my trailer park collecting puny ass unemployment checks because I got a case of the stupids for one night.

Please come back...dear God, if you don't come back, I am so fucked.

Sincerely,
Troy Taylor
General Manager

[dar512]

On the one hand, I have to agree with you, HP. They haven't demonstrated that they understand in the least why you were angry.

On the other hand, how far do you want to take this. If you go back to Ms. Phillips and still don't get the apology you deserve, are you going to stop patronage?

At this point, maybe you'd do better to call the regional office and ask for Ms. Phillips? At least you'd know whether you're being blown off.

[jinx]

Yeah, take the tickets. You're not going to make the guy have a "holy shit, I'm an asshole!" epiphany.

[lumberjim]

Originally posted by hot_pastrami

Why do you think so? The man was a collosal ass, and offers little by way of apology. To say "I'm sorry the situation occured" is NOT the same thing as "I'm sorry for my behavior."

yeah. collossal ass. whatever. Do you think he cares if you come back? I'd BET he'd prefer you didn't. Who's losing out here? You say you like the theatre. Yet, you challenge the first two people that reccomend forgiveness. You're still mad. Try letting the other party that accompanies you choose the location. Don't take the tickets, though. And be sure to walk up to troy and greet him. THEN you'll get your apology. Albeit lame and noncommital.

[darclauz]

he is probably completely humiliated, and is trying to save himself from a lifetime of viagra. his boss knows, someone else knows, he has to apologize like a child...good. he'll remember this wash of embarassment later. take the passes...get some for the rest of us, too. maybe in your return you could mention...creatively...that he didn't really take responsibility, but you know that's hard for a swaggering dick like him. that way you get the apology, the movie passes..and the last shot.

dar

[darclauz]

Originally posted by sycamore
Here Alan, let me translate it into Sycamore-speak for you:

Mr. Bellows:

I'm really sorry about what happened 12/20/03. Believe me, I feel bad...my boss ripped me a brand new asshole for Christmas.

I decided to be a jackass and stick my nose into a situation without knowing what was up. It wound up going straight into the shitter and I made myself look like a real jackass.

If you send me your address, I'll throw some free passes your way. It's hard enough doing business in the State of Utah, and the last thing I need is to be sitting in my trailer park collecting puny ass unemployment checks because I got a case of the stupids for one night.

Please come back...dear God, if you don't come back, I am so fucked.

Sincerely,
Troy Taylor
General Manager

syc....... this is perfect.
two thumbs way way up!!!!!!!

[OnyxCougar]

hehe.... way up which orifice??

[hot_pastrami]

Tell me what you think of this, I was thinking I'd email it to Troy, and CC the regional manager:

Good morning, Mr. Taylor,

Thank you for your reply to my letter.

I hope that this experience has shown you that some people whom you may encounter as customers, such as myself, will react strongly when their integrity is questioned. To a man of principle, it is no small matter to be called a liar, whether the insult is insinuated or stated outright. Hence my negative reaction to your statements which indicated that you distrusted me, in a situation where you had no reason to believe I was lying.

When I told you my wife was waiting for me in line, you could have said "I'm sorry, I didn't realize that. You're welcome to go join her." The situation would have ended there without incident. Instead, you chose to be sarcastic and disrespectful to me, and openly indicate your suspicion that I was lying. You were then rude to my wife, who was confused and unaware of the situation, and that is the action which provoked me the most. If your only blunder had been your initial sarcastic comment, I would have become irritated, but the situation would have ended after I rejoined my wife. Instead, it was escalated to a very unpleasant exchange due to the way you treated her.

There is no need to send free movie passes; I was not motivated by a desire for free goods. I wished only to communicate my disappointment at the poor customer service displayed that evening. Your e-mail message, as well as the one from Mr. Phillips, shows that you appreciate how the situation might have been handled better, and therefore I feel I can resume my patronage at your theater. However, due to this blemish on your theater's reputation, I will no longer visit your theater exclusively, I will attend movies there only when it is most convenient for me. Customer loyalty is a difficult thing to win, but an easy thing to lose.

Take care,

Alan Bellows

Too harsh? Not harsh enough? I keep gauging my reaction against you guys because it still makes my blood boil to remember him being belligerent to my wife... so I want to make sure I'm not overreacting.

By the way... Very nice translation, Syc. Hilarious.

[hot_pastrami]

Originally posted by lumberjim
yeah. collossal ass. whatever.

If you witnessed the way he treated me, and my wife, you'd agree. He was rude to her, and she didn't even know what was going on. "Collossal ass" is a very apt description.

[lumberjim]

i'm not trying to belittle your reaction, alan. I'm just saying that it shouldn't matter to you that much. meaning that if you carry your anger about this, your load is heavier. I think you did the right thing in arguing with troy instead of being intimidated, and I also think it was wise to alert his superiors, but beyond that, you're just spinning your wheels. let it go...deep breaths......in....out.....in...out.

[hot_pastrami]

Originally posted by lumberjim
I'm just saying that it shouldn't matter to you that much.

Everybody has their hot button(s), mine just happens to be when someone questions my integrity. Sure, it may not bother YOU so much, but I'm sure there are a few things which would bother you more than they would me. Whether it should bother me so much is completely subjective. My only issue is that he seems to be representing himself as a victim of circumstance, but I want his superiors to be aware that he acted like a complete asshole under the circumstances. They should be aware of their employees' failings, and work to remedy them. I don't hate the man's guts, but he did toss down quite a a few seeds of spite, so I think I owe him a good part of the harvest.

Originally posted by lumberjim
deep breaths......in....out.....in...out.

Yeah, super. Didn't you just say you weren't belittling my reaction?

[warch]

Take the passes or not, one line max. I think no comment is the best tact. Another letter and Troy has fuel to show Mr. Kim that youre a "hot pastrami" and argumentative. unpleasable.
"See I tried to be nice and that guy is just nuts." No matter the circumstances, it'd look like that. Dont give Troy the out. Go high road.

Why is your integrity a hot button? I'm not being smart aleky, I have my buttons too and its interesting to look at the emotions behind them. Its good, I think, to be reminded that you know your value. Its not an emergency. What others say or think is really, truly, nothing to you.