The Service Industry in America - Page 5

classicman · 06-18-2008, 07:56 PM

me too - do tell....

Flint · 06-19-2008, 09:11 AM

It was a dark and stormy night…my wife had a cold, and wanted some chicken soup--her favorite kind, from Boston Market. So, on the way home from work, I picked up a “family feast” meal with a large soup. When I got home and we sat down to eat dinner, the soup was found to be rancid. It had gone bad.

So my wife called Boston Market to let them know they were serving rancid soup; maybe they want to take that batch off and throw it out. The manager-on-duty was very apologetic and offered to replace out “family feast” meal. We didn’t ask for the whole meal to be replaced, that’s just what she offered. And that’s what she wrote in her manager’s notes--and she told my wife verbatim what she was writing down.

The next day, we figure we’re eating Boston Market again, so I went to pick up our replacement meal. There was a different manager there, and she proceeded to offer me my replacement soup.

“Ummm…what happened to the replacement meal?”
“Oh, well it was just the soup that was bad, so I’ll replace the soup.”
“Yes, but y’all told us you were replacing the meal, so…”

Well, it seems the manager my wife talked to has suddenly gone on vacation. Immediately I realize that I’m dealing in hearsay, so I go to the car to get my wife to sort this out. My wife informs the manager that indeed we were offered a replacement meal, and that this should be in the manager’s notes. The manager is sticking by her guns, offering only the soup and nothing more.

At this point I want to point out that we weren’t trying to scam them for a free meal; this wasn’t our idea to begin with. The manager we talked to had offered a replacement meal so obviously we want them to stand by their word. If you tell the customer something, that’s what you do.

The manager wanted to argue about it. My wife asked to see the manager’s notes. Sure enough, the notes indicated that they would replace the meal. The next part is a little bizarre--the manager still wanted to argue about replacing the meal. Astounding! Boston Market will offer one thing to the customer, in writing, and then turn around and flat-out refuse to follow through.

Well, there wasn’t any yelling that day. This manager saw it coming, and chose to do the right thing before it got to that point. We got our replacement meal, the one we never asked for and never expected to get in the first place. The one that they offered to us in writing and then refused to give us. The one that will be the last meal we ever eat at that Boston Market.

The manager that day tried to save $20, and ended up losing a customer for life. All because they served us rancid soup.

jinx · 06-19-2008, 11:31 AM

I was with you up until the last meal thing... I just can't condone avoiding Boston Market on principle when there are those of us who love Boston Market but don't have a local store to patronize.

Flint · 06-19-2008, 11:42 AM

I'll just be going to a different Boston Market.

The managers must receive a bonus based on profit, or something. I can't imagine why else a manager would argue about taking a $20 "loss" on a transaction. Whatever the case, they won't have to worry about my business any more, or ever again.

jinx · 06-19-2008, 11:46 AM

Oh, a different Boston Market, I see. That's really nice for you.

I'm not clicking your fucking link chicken boy.

Flint · 06-19-2008, 11:47 AM

It's the Jimmy Dean "12oz sausage roll" complaint guy.

jinx · 06-19-2008, 11:51 AM

... and a couple a dozen eggs... LOL

Flint · 06-19-2008, 11:52 AM

"Jimmy Dean sausage is for southern folks to eat with breakfast, with their fried eggs, and their T-BONE STEAKS" lol

lookout123 · 06-19-2008, 11:57 AM

That was freaking awesome Flint.

zippyt · 06-19-2008, 10:41 PM

Little Plump Scotch Girl !!!!

Flint · 06-20-2008, 09:58 AM

How's that for thread drift?

06-18-2008, 07:56 PM	#1
classicman barely disguised asshole, keeper of all that is holy. Join Date: Nov 2007 Posts: 23,401	me too - do tell.... __________________ "like strapping a pillow on a bull in a china shop" Bullitt

06-19-2008, 09:11 AM	#2
Flint Snowflake Join Date: Mar 2006 Location: Dystopia Posts: 13,136	It was a dark and stormy night…my wife had a cold, and wanted some chicken soup--her favorite kind, from Boston Market. So, on the way home from work, I picked up a “family feast” meal with a large soup. When I got home and we sat down to eat dinner, the soup was found to be rancid. It had gone bad. So my wife called Boston Market to let them know they were serving rancid soup; maybe they want to take that batch off and throw it out. The manager-on-duty was very apologetic and offered to replace out “family feast” meal. We didn’t ask for the whole meal to be replaced, that’s just what she offered. And that’s what she wrote in her manager’s notes--and she told my wife verbatim what she was writing down. The next day, we figure we’re eating Boston Market again, so I went to pick up our replacement meal. There was a different manager there, and she proceeded to offer me my replacement soup. “Ummm…what happened to the replacement meal?” “Oh, well it was just the soup that was bad, so I’ll replace the soup.” “Yes, but y’all told us you were replacing the meal, so…” Well, it seems the manager my wife talked to has suddenly gone on vacation. Immediately I realize that I’m dealing in hearsay, so I go to the car to get my wife to sort this out. My wife informs the manager that indeed we were offered a replacement meal, and that this should be in the manager’s notes. The manager is sticking by her guns, offering only the soup and nothing more. At this point I want to point out that we weren’t trying to scam them for a free meal; this wasn’t our idea to begin with. The manager we talked to had offered a replacement meal so obviously we want them to stand by their word. If you tell the customer something, that’s what you do. The manager wanted to argue about it. My wife asked to see the manager’s notes. Sure enough, the notes indicated that they would replace the meal. The next part is a little bizarre--the manager still wanted to argue about replacing the meal. Astounding! Boston Market will offer one thing to the customer, in writing, and then turn around and flat-out refuse to follow through. Well, there wasn’t any yelling that day. This manager saw it coming, and chose to do the right thing before it got to that point. We got our replacement meal, the one we never asked for and never expected to get in the first place. The one that they offered to us in writing and then refused to give us. The one that will be the last meal we ever eat at that Boston Market. The manager that day tried to save $20, and ended up losing a customer for life. All because they served us rancid soup. __________________ **************** There's a level of facility that everyone needs to accomplish, and from there it's a matter of deciding for yourself how important ultra-facility is to your expression. ... I found, like Joseph Campbell said, if you just follow whatever gives you a little joy or excitement or awe, then you're on the right track. . . . . . . . . . . . . . . . . . . . . . . . . . . Terry Bozzio**

06-19-2008, 11:31 AM	#3
jinx Come on, cat. Join Date: Nov 2003 Location: general vicinity of Philadelphia area Posts: 7,013	I was with you up until the last meal thing... I just can't condone avoiding Boston Market on principle when there are those of us who love Boston Market but don't have a local store to patronize. __________________ Crying won't help you, praying won't do you no good.

06-19-2008, 11:42 AM	#4
Flint Snowflake Join Date: Mar 2006 Location: Dystopia Posts: 13,136	I'll just be going to a different Boston Market. The managers must receive a bonus based on profit, or something. I can't imagine why else a manager would argue about taking a $20 "loss" on a transaction. Whatever the case, they won't have to worry about my business any more, or ever again. __________________ **************** There's a level of facility that everyone needs to accomplish, and from there it's a matter of deciding for yourself how important ultra-facility is to your expression. ... I found, like Joseph Campbell said, if you just follow whatever gives you a little joy or excitement or awe, then you're on the right track. . . . . . . . . . . . . . . . . . . . . . . . . . . Terry Bozzio**

06-19-2008, 11:46 AM	#5
jinx Come on, cat. Join Date: Nov 2003 Location: general vicinity of Philadelphia area Posts: 7,013	Oh, a different Boston Market, I see. That's really nice for you. I'm not clicking your fucking link chicken boy. __________________ Crying won't help you, praying won't do you no good.

06-19-2008, 11:47 AM	#6
Flint Snowflake Join Date: Mar 2006 Location: Dystopia Posts: 13,136	It's the Jimmy Dean "12oz sausage roll" complaint guy. __________________ **************** There's a level of facility that everyone needs to accomplish, and from there it's a matter of deciding for yourself how important ultra-facility is to your expression. ... I found, like Joseph Campbell said, if you just follow whatever gives you a little joy or excitement or awe, then you're on the right track. . . . . . . . . . . . . . . . . . . . . . . . . . . Terry Bozzio**

06-19-2008, 11:51 AM	#7
jinx Come on, cat. Join Date: Nov 2003 Location: general vicinity of Philadelphia area Posts: 7,013	... and a couple a dozen eggs... LOL __________________ Crying won't help you, praying won't do you no good.

06-19-2008, 11:52 AM	#8
Flint Snowflake Join Date: Mar 2006 Location: Dystopia Posts: 13,136	"Jimmy Dean sausage is for southern folks to eat with breakfast, with their fried eggs, and their T-BONE STEAKS" lol __________________ **************** There's a level of facility that everyone needs to accomplish, and from there it's a matter of deciding for yourself how important ultra-facility is to your expression. ... I found, like Joseph Campbell said, if you just follow whatever gives you a little joy or excitement or awe, then you're on the right track. . . . . . . . . . . . . . . . . . . . . . . . . . . Terry Bozzio**

06-19-2008, 11:57 AM	#9
lookout123 changed his status to single Join Date: Apr 2004 Location: Right behind you. No, the other side. Posts: 10,308	That was freaking awesome Flint. __________________ Getting knocked down is no sin, it's not getting back up that's the sin

06-19-2008, 10:41 PM	#10
zippyt LONG LIVE KING ZIPPY! per Feetz Join Date: Mar 2003 Location: Arkansas Posts: 7,661	Little Plump Scotch Girl !!!! __________________ "Success is getting what you want. Happiness is wanting what you get. " Brother Dave Gardner

06-20-2008, 09:58 AM	#11
Flint Snowflake Join Date: Mar 2006 Location: Dystopia Posts: 13,136	How's that for thread drift? __________________ **************** There's a level of facility that everyone needs to accomplish, and from there it's a matter of deciding for yourself how important ultra-facility is to your expression. ... I found, like Joseph Campbell said, if you just follow whatever gives you a little joy or excitement or awe, then you're on the right track. . . . . . . . . . . . . . . . . . . . . . . . . . . Terry Bozzio**

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