I hate my Bank - part II

Well, I first posted about this about a week or so ago, and the plot thickens. For those who didn't read my first post, I had been told by a bank clerk that my debit card would not allow me to become more than $100 overdrawn. I don't want to be any overdrawn, but was hit by a large utility bill that is automatically deducted from my account and put me in negative -$97.00 territory. I was then notified of a $200 payment from a client that was supposed to be direct deposited, and the bank allowed me to continue to use my debit card, and then sent me 6 overdraft notices on the same day to the effect that I was over $300 overdrawn, and I also got my $200.00 check in the MAIL!

Sooo, I went down to the bank a week ago to try to fiugure out what the heck was going on. A second clerk then informed me that people who have direct deposit to their accounts are "allowed" to become up to $350.00 overdrawn after they have had their account for several months. I asked why I was not informed of this fact in the beginning and the clerk said and I quote, "We never tell anybody about that." !!!!!!!!!!!!!!!!!!!!!!!!!

So, I asked her why the hell not, and she said, "Because we don't want people to abuse their debit cards."

*****speechless*****

So, I asked to talk to the branch manager. I explained the whole situation to her and told her that it seemed to me that the bank was violating truth in lending policies by telling me one thing about my debit card and doing another at $20.00 a pop. I told her that I had beleived the information that I had been given when I opened the account and that if they were going to change the rules on me, the very least they could do is notify me, and that I wanted to be refunded all those $20 over-draft fees which I would never have allowed to be incurred against me if only someone in their bank had bothered to tell me the truth.

The branch manager said she would contact her supervisor and see what the supervisor said. This was a week ago now. I have called the branch manager every day and every day gotten some lame excuse. The supervisor was out of town; the supervisor must not have read her e-mail yet; the branch manager hadn't read HER e-mail yet. Today I went down in person and was told it was the branch manager's day off and the assistant manager couldn't read her e-mail.

Whatever happened to picking up the effffffing phone?!?

I am SOOOOOOOO mad!

How can this be right? Advise please.