What is pissing you off this time?

[glatt]

Of course, you know. This means war.

[Nirvana]

Elmer Fudd hats are making a fashion comeback, FFF do you wanna borrow Cashmere's for your "hunting critters" expedition? Or should I just be very very twiet?

[DucksNuts]

Stupid new high speed internet connection.

Lying cocksuckers....there's no high speed, there's no reliability and your unlimited plans may be wonderful....if I could ever download anything.

Fuckbags.

[Nirvana]

Ah DN welcome to my internet connection 24/7 for the foreseeable future

{phone lines are so archaic they do not support high speed internet service}

[classicman]

The latest movie by F3 -----

Revenge of the squirrell

[it]

an email conversation that started yesterday with my xwife has today ascelated to the point of a her threatening with a divorce war for finance and property, which i can win easily, but only by sinking to her level, and not without hurting the child in the process as i have enough material for her to plausibly loose custady of the child i took as my own and took care of for the last 18 months, but not for me to actually get custady because i am not his biological father.

i can't believe i was in love with that bitch and gave her the trust neccessry when your immigrating for someone and opening your heart to their child. how was i so blind? ok i know the answer and i am pretty sure it was good conversations and awesome sex, but still...its really hard to stop kicking my own balls for letting myself fall for her. its not like the signs weren't there, i just dismissed them instead of following what they mean about what sort of person she is.

[footfootfoot]

Originally Posted by Glatt

Of course, you know. This means war.

Originally Posted by Nirvana

Elmer Fudd hats are making a fashion comeback, FFF do you wanna borrow Cashmere's for your "hunting critters" expedition? Or should I just be very very twiet?

You think I don't already have an Elmer Fudd hat?

[Trilby]

well, that there seals the deal, footy.

I'm officially *in wuuuuuuuuuv*



The hat combined with your poetic prowess is a powerful combination.

[footfootfoot]

Let's go hunting together!

[Clodfobble]

New insurance company.

Admittedly, the thing I'm trying to do is rare. But I've done it before and it's not that hard to understand. Rep #1 at the pre-cert department was outright belligerant from the beginning; she's either having a super shitty day or she won't be employed in customer service for long. Regardless, the answer she was giving me was incorrect, and she was not going to even check to see if she could do it my way in her system. So I called back, and got Rep #2. This one was polite, but dumb. She didn't even know how to do the thing I was asking, and told me that really I should be talking to this other department. No, I know I shouldn't, but I call them just so I can get a name of a person over there so that in the future I can say truthfully, "No, I talked to JANE over in Department X and she agreed it was your department's problem, not hers."

So I call the pre-cert department for a third time, thinking this will be the clincher... and I get the belligerant one again. (I hung up as soon as I heard her voice.) This is greatly concerning to me, because what are the chances I got the same bitch again? It makes it seem like there's only a couple of people in that room. Over the last 4 years of calling our previous insurance company an average of twice a month, I never talked to the same rep twice, and this was a good thing because it enabled my whole policy of "Just call back until you get a smart one."

Sweet Jesus I'm in trouble if my only choices from here on out are the Bitchy One and the Dumb One. On the upside, the Bitchy One stands a good chance of getting fired if she keeps it up.

[footfootfoot]

Have you asked to speak to their supervisor? That usually works. Also if you can get a switchboard operator (ha ha) you can get supervisor's name from the the company directory. Best chance I think would be to get the dumb one and ask to speak to her supervisor who may know about the thing you want to do. The other option is to be such a colossal PITA with the bitch that she is glad to let her supervisor deal with you.

[Clodfobble]

Not yet, because first I have to do the incorrect thing that Bitch originally told me to do before I can innocently and sweetly demonstrate that she was wrong. Supervisors always start out on the employees' side, especially when it's a customer saying they know how to do their job better than they do.

[footfootfoot]

Hmm. Well, yes and no. My sister has worked in customer service at various places for years and for the most part the supervisors know excatly how stupid and or bitchy the employees are and thye keep tabs on them, listen in on their calls, log minutes per call, calls per hour etc. A lot of the time they are looking for just cause to get rid of some of the fucktards.

Good luck in any case.

[Sundae]

Clod I know EXACTLY where you are coming from, because I used to work in a call centre.
Now I'm not saying I was sweetness and light the whole time, and I know I was snippy sometimes, but we were an internal department and were never, not ever, never supposed to get customer calls. I got at least one a week.

At which point I had to politely explain that I could not help - genuinely - they might as well have called the canteen. But I made sure that I contacted someone who COULD help, and even gave my name and department so that could come back to me. Not because I could sort out their problem, but as a gatepost if they were bounced around again.

You're on the right track. Do what you're told then come back all innocent.
If you can't get names then take times and dates. Even if they aren't recorded, they'll know who you spoke to.

[Clodfobble]

Oh, I get names, dates, and what was said. It helps tremendously if you say, "What was your name again?" at the end of every call. They don't like being kept track of.