bills and customer service, are we being robbed?

Madman · 09-13-2006, 10:32 AM

Quote:

Originally Posted by glatt

Did she join some sort of club where they send these each month? If not, and she didn't order these, they are free gifts from the company, and the company has no right to charge her bank card.

I'd change her bank card, and keep all future music boxes. (Assuming she didn't join some sort of club or agree to some sort of contract.)

That I can't be sure of. Even if I were to ask her directly. I'll just have to continue returning the merchandise.

limey · 09-13-2006, 01:03 PM

I think my mum got into a hole like this with a posh chocolate company. They kept sending her boxes of chocolates that she hadn't ordered and she kept eating them. Then they sent bills, then red bills, then threatening letters. I think she signed up to a "club" thing without knowing it

richlevy · 09-13-2006, 01:15 PM

As far as the modem thing goes, probably incompetence. However, there were quite a few scams which involved adding $1 or $2 charges to the phone bills of millions of customers on the theory that most people wouldn't bother to fight it.

If I remember correctly, this is why you have a line of text on your phone bill assuring you that your phone cannot be disconnected over a billing dispute. This is probably a combination of a response to a regulatory decision over the various phone scams and the fact that you can now move to a different local carrier.

09-13-2006, 01:03 PM	#2
limey Encroaching on your decrees Join Date: Feb 2004 Location: An island within the south-west coast of Scotland Posts: 7,016	I think my mum got into a hole like this with a posh chocolate company. They kept sending her boxes of chocolates that she hadn't ordered and she kept eating them. Then they sent bills, then red bills, then threatening letters. I think she signed up to a "club" thing without knowing it __________________ Living it up on the edge ... of civilisation, within the southwest coast of

09-13-2006, 01:15 PM	#3
richlevy King Of Wishful Thinking Join Date: Jan 2001 Location: Philadelphia Suburbs Posts: 6,669	As far as the modem thing goes, probably incompetence. However, there were quite a few scams which involved adding $1 or $2 charges to the phone bills of millions of customers on the theory that most people wouldn't bother to fight it. If I remember correctly, this is why you have a line of text on your phone bill assuring you that your phone cannot be disconnected over a billing dispute. This is probably a combination of a response to a regulatory decision over the various phone scams and the fact that you can now move to a different local carrier. __________________ Exercise your rights and remember your obligations - VOTE! I have always believed that hope is that stubborn thing inside us that insists, despite all the evidence to the contrary, that something better awaits us so long as we have the courage to keep reaching, to keep working, to keep fighting. -- Barack Hussein Obama

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