What's mildly amusing you today?

[BigV]

makes me wonder where that went wrong.

My first instinct is to fault the IT desk, since if they did it in person, and showed up to find them doing something on the computer they wouldn't just shove them out of the way and take over the computer. the same respect and courtesy should be shown remotely, since everyone knows that it's a tool used for important tasks by the user/owner of the machine.

It may be the case that it was automated, scheduled ahead of time and it just went off automagically. oops, I guess I shouldn't have tried to drive my car to the store while it was on the lifts at the shop, bad me.

that emails were opened up makes me think that it was a person doing the work.... why someone who was responsible for updating a computer would have any legitimate reason to troll through the email.... that sounds wrong. when I work on someone's computer, for updates, say, I don't read through their email. that sounds like snooping, at the least.

Or, it could be that the owner of the computer didn't realize there was an open connection to the helper person, and the helper person... anyhow... what a screwup.