treehouse club

[BigV]

Originally Posted by Cloud

this is really not about me, nor do I want to appear to be constantly whining (or to actually be constantly whining), so I decline to elaborate.
--snip--

Your call. I can't fix what I can't see though. I asked in earnest, out of ignorance. The offer stands.

As an aside, the work I do gives me the chance to interact with many many people, everyone in the company (and several outside it). As I do my work, I'm constantly asking for feedback as to how I'm doing, from their perspective. When I complete a task, this short survey is sent by my boss to the person I helped.

<users name goes here>:

I am trying to measure my success at providing quality service. Would you mind answering a few quick questions about this ticket, please? I would also welcome any ideas or suggestions you have about how I could improve my service. Please send your reply to this message to boss-email@companydomain.com.

Thanks in advance.

Yours,

BigV

Please answer with a number from 1 to 5 where 1 represents least agreement and 5 represents most agreement.

1 – Was your problem solved in a professional manner?

Unprofessional – Very professional

1 2 3 4 5

2 – Was your problem solved in a timely manner?

Very slow -- Very quick

1 2 3 4 5

3 – Was your problem solved to your satisfaction?

Unsatisfactory – Very satisfactory

1 2 3 4 5

How can I improve if I don't know where I am now? To know that I have to ask, and I have to be able to measure it in some way. This is how it works at work for me. I originally asked you about what's not working (what's untrue) in this same spirit. I'm not doggin you, or callin you out, or cross examining you. I'm seeking to improve. I could use your help, please.