Toshiba support center service sucks!

Brett's Honey · 03-04-2007, 03:18 PM

I got a Toshiba laptop for Valentine's Day, tried yesterday for the first time to open the CD / DVD drive , and it will not open. I called the 800 help number and was given the location of the nearest service center - 140 miles away! I told them that was not an option, and was told to send it to them at a cost to me of $24.99, or drive 45 miles to a participating UPS center where it can be mailed to them for free. I suppose I should've tried to open it the first day, although I don't know if that would've made a difference.
The folks that I talked to were nice enough, and the call didn't take long at all, I just didn't like the answers I got.

03-04-2007, 03:18 PM	#1
Brett's Honey whatever Join Date: Dec 2004 Location: Oklahoma Posts: 308	Toshiba support center service sucks! I got a Toshiba laptop for Valentine's Day, tried yesterday for the first time to open the CD / DVD drive , and it will not open. I called the 800 help number and was given the location of the nearest service center - 140 miles away! I told them that was not an option, and was told to send it to them at a cost to me of $24.99, or drive 45 miles to a participating UPS center where it can be mailed to them for free. I suppose I should've tried to open it the first day, although I don't know if that would've made a difference. The folks that I talked to were nice enough, and the call didn't take long at all, I just didn't like the answers I got.

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