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I was a little confused by the story. Didn't they put the charge on the bill? If not, then the defense that the customers didn't see the notice would hold up. Add in the fact that some people just can't do math.
We would sometimes have work lunches at a local restaurant. We always made it a point to leave %18-20. After this had gone on a few times, I noticed an odd itemized charge marked 'E.P.T' or something like that. I finally figured out that this was the gratuity already added to the bill. We had been tipping over %36.
BTW, if restaurants can charge 'theft of services' for not being adequately tipped, then they should be liable for fraud if they charge for poor service.
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Last edited by richlevy; 09-14-2004 at 10:22 PM.
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09-14-2004, 10:19 PM
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