Pride

That IS the flip side of the coin, Kev. I guess these outfits feel it saves them money to have one call center for the entire country. I recently got a little money and decided to order cable service for my TV. Well, the cable company which services my area in Colorado has its call center out of Pennsylvania somewhere. I live in a funny little mountain town where the addresses can be hard to find. You cannot call the local offices of the company, only the 800 number. The technician who was supposed to connect my cable could not find my house, so I called the 800 number and gave this person on the East Coast directions to my home which she then relayed to the local technician sitting in his truck about 6 blocks from my home. Needless to say, it was a real comedy trying to give local directions to someone who had never even heard of the town I live in, had no idea what I was referring to when I mentioned local landmarks, and then passed my information on to the technician in some garbled form.