Customer Service

[tw]

Originally Posted by Diaphone Jim

About a year ago I had trouble with a kitchen faucet, lifetime warranty.
Bought a cartridge that didn't solve the problem, called Moen. short wait and the guy talked me into letting them send another new one free.
Crapped out last week ...

I have never seen a Moen that was not fixed by replacing that cartridge. Or cleaning debris that is filtered out by the aerator. Moen uses a same cartridge for everything. Making Moens so easy to fix.

Many faucets are so hard to get parts for each unique design that is it usually just easier to scrap it.