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Old 12-01-2006, 07:54 AM   #1
footfootfoot
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MWV

I got back home to a sour mood amongst the troops. It seems my wife's estimations of inchling awareness of his third birthday were WAY OFF. All day long he kept asking where's Dad? (At a funeral of a lifelong family friend, 3 hours away) and to top it off he could't watch his Thomas video because there was no audio. All volume controls on and mute off.

This a.m. I am perplexed because everything was working fine when I left. Cannot figure out why it won't work. Anyone here have any clues?
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Old 12-01-2006, 08:01 AM   #2
Elspode
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Are we talking VCR or DVD? Audio through the TV or an external sound system?

Layout details, plz. My stuff is such a mess, I have no pic/audio frequently because I am too goofy to remember to turn something on.
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Old 12-01-2006, 08:10 AM   #3
footfootfoot
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Sorry. it's the DVD on the computer, watching on the monitor. The odd thing is when I click on explore I get a folder that lists all the vidoe tracks, but the audio folder is empty. I checked with known dvds and it is the same. maybe that's normal.

I get the same problem regardless of the drive I put the dvd into. All the connections are good and I have audio on youtube playback and cds.
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Old 12-01-2006, 08:13 AM   #4
Elspode
When Do I Get Virtual Unreality?
 
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1. Check the sound card mixer to see if any inputs are muted?
2. Using My Computer/Hardware, find your drive and make sure audio is enabled.
3. Check physical connections of speakers, and if they are powered, that they are turned on.

Does it do this with *any* DVD you put in the drive?
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Old 12-01-2006, 01:42 PM   #5
tw
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Quote:
Originally Posted by footfootfoot
Sorry. it's the DVD on the computer, watching on the monitor.
Long before looking for a solution, first establish what is and is not working. Break the problem down into parts. Every responsible computer manufacturer provides comprehensive hardware diagnostics. Tests only hardware without any Windows or drivers to complicate the issue. If the hardware diagnostic test passes, only then move on to drivers, Windows, or media incompatibility. Remember there are numerous DVD R/W standards for the same reason why the silly 'Blue-Ray verses HD-DVD' war is ongoing.

Take it one step at a time. Do the computer hardware diagnostics report a good DVD and sound card?

Taking another tack. What is reported in Windows Device Manager? Does it show any problems with any other hardware? Also critically important information obtained before trying to fix anything.
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Old 12-01-2006, 08:17 AM   #6
footfootfoot
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Yes, any dvd, even ones that played previously. checking the other stuff now.
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Old 12-01-2006, 08:41 AM   #7
footfootfoot
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tried the troubleshooter, and checked all the setting everything is up. corrupted driver?
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Old 12-01-2006, 01:04 PM   #8
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Quote:
Originally Posted by footfootfoot
tried the troubleshooter, and checked all the setting everything is up. corrupted driver?
Shouldn't hurt anything to go to the mfr's website and get the latest driver update and install it. Worth a go.
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Old 12-01-2006, 09:31 AM   #9
Spexxvet
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Check if soundcard is working properly
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Old 12-01-2006, 09:46 AM   #10
footfootfoot
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sound card is fine, the drive will play cds, it won't play audio in either windows wmv or dell's media player.
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Old 12-01-2006, 10:06 AM   #11
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How is the DVD drive hooked up to the sound card? That cable (probably an internal one) might be loose.
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Old 12-01-2006, 11:02 AM   #12
footfootfoot
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Quote:
Originally Posted by Happy Monkey
How is the DVD drive hooked up to the sound card? That cable (probably an internal one) might be loose.
If it was loose, wouldn't I be unable to play audio cds on that drive? cds play fine.
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Old 12-01-2006, 11:24 AM   #13
rkzenrage
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Last time you cleaned the lens? The DVD?
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Old 12-01-2006, 01:06 PM   #14
footfootfoot
To shreds, you say?
 
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Quote:
Originally Posted by rkzenrage
Last time you cleaned the lens? The DVD?
Possibly dusty, though the machine is only a few months old and what are tha chances of both lenses going crap at the same time. (there are two drives, neither works) No dvd works, so it's not a cleaning issue. Also if it was a dirty dvd or lens you wouldn't get a video signal. In this case the video is fine, just no audio on either drive, with any dvd.
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Old 12-01-2006, 12:22 PM   #15
Shawnee123
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I'm so dumb. What's a MWV? Meapons of Wass Vestruction?
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