14.5 hour outage today

Undertoad · 08-28-2008, 02:14 PM

The Cellar was unavailable from 10:50 pm EST to about 1:15 pm EST today.

The problem was that the internet provider's router was unable to work with the switch that I drove down there last week, replacing the identical switch that their router was unable to work with.

Apparently their support does not operate after-hours.

The replacement of the replacement switch is from a different vendor, and so it is hoped that this is the last of our switch-router interoperability woes. It is certainly the last time I have to prove that if there is a problem it is not on my end. The next outage, if there is one, is all on them and will not require me to drive hours and hours to solve.

08-28-2008, 02:14 PM	#1
Undertoad Radical Centrist Join Date: Jan 2001 Location: Cottage of Prussia Posts: 31,423	14.5 hour outage today The Cellar was unavailable from 10:50 pm EST to about 1:15 pm EST today. The problem was that the internet provider's router was unable to work with the switch that I drove down there last week, replacing the identical switch that their router was unable to work with. Apparently their support does not operate after-hours. The replacement of the replacement switch is from a different vendor, and so it is hoped that this is the last of our switch-router interoperability woes. It is certainly the last time I have to prove that if there is a problem it is not on my end. The next outage, if there is one, is all on them and will not require me to drive hours and hours to solve.

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