The Cellar - View Single Post

Lamplighter · 02-13-2015, 04:15 PM

I saw one Dwellar's post that said Comcast was the 2nd worst internet provider.
I disagree. Obviously, it's the worst...

Weeks ago, I got a letter from CC saying they were sending me a new internet modem - FREE !

I waited, and waited, and waited... and finally I called CC.
Again they said the modem would shipped soon.
I waited, and waited, and it finally arrived.

But since the modem I bought from CC a few years ago (to avoid monthly charges) was still working,
I didn't even open the box. I waited to see if there would be new charge on my monthly bill.

Yes, today, there it is !!! $10.00 per month...
and there's a note on my CC billing saying the new modem has not yet been activated.

I tried calling CC, and the first recording said my OLD modem was not giving me the pleasure I deserved,
and I should press #1 to get a new (better) modem delivered to my house.

I did not press #1.
I waited, and waited, and eventually a recording repeatedly asked what I wanted.
After enough incorrect "automated-voice-interpretations", I got thru to CC's wait-for-a-human-being line,
and there a recording told me there could be a 17-minute wait due to CC's unusual number of calls.

The next recording told me I had some "inactive equipment", and I could go on-line to find
the nearest CC service center where I could pick up a new modem.

I decided, instead, to tell the recording where to go, and hung up.

Anyone want a new, in-the-box, "free", CC modem ?
Leave your message on my "voice-activated answering machine".

02-13-2015, 04:15 PM	#1107
Lamplighter Person who doesn't update the user title Join Date: Jun 2010 Location: Bottom lands of the Missoula floods Posts: 6,402	I saw one Dwellar's post that said Comcast was the 2nd worst internet provider. I disagree. Obviously, it's the worst... Weeks ago, I got a letter from CC saying they were sending me a new internet modem - FREE ! I waited, and waited, and waited... and finally I called CC. Again they said the modem would shipped soon. I waited, and waited, and it finally arrived. But since the modem I bought from CC a few years ago (to avoid monthly charges) was still working, I didn't even open the box. I waited to see if there would be new charge on my monthly bill. Yes, today, there it is !!! $10.00 per month... and there's a note on my CC billing saying the new modem has not yet been activated. I tried calling CC, and the first recording said my OLD modem was not giving me the pleasure I deserved, and I should press #1 to get a new (better) modem delivered to my house. I did not press #1. I waited, and waited, and eventually a recording repeatedly asked what I wanted. After enough incorrect "automated-voice-interpretations", I got thru to CC's wait-for-a-human-being line, and there a recording told me there could be a 17-minute wait due to CC's unusual number of calls. The next recording told me I had some "inactive equipment", and I could go on-line to find the nearest CC service center where I could pick up a new modem. I decided, instead, to tell the recording where to go, and hung up. Anyone want a new, in-the-box, "free", CC modem ? Leave your message on my "voice-activated answering machine".