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There's a movement in healthcare to drive organizations with this being the prime directive, as much as it seems this is a no-brainer, it's a stressful job and the facility has to have a top-down imperative to make the patient experience come first. In the most cynical analysis, improving patient satisfaction is increasingly actually a reportable statistic which is factored in your reimbursement, and beyond that, how do you set yourself apart from the other guys? Being kinder, gentler, and generating word of mouth positive reviews.
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There's a level of facility that everyone needs to accomplish, and from there
it's a matter of deciding for yourself how important ultra-facility is to your
expression. ... I found, like Joseph Campbell said, if you just follow whatever
gives you a little joy or excitement or awe, then you're on the right track.
. . . . . . . . . . . . . . . . . . . . . . . . . . Terry Bozzio
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