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Also - while I am at it - I can understand not having your policy number when you call - but not knowing a goddamn thing about the fucking policy is not helpful when I am trying to complete security checks.
There are all sorts of questions I can ask you to comply with data protection questions - only one of them has to be policy related. Don't have you policy number/ That's fine, can you confirm the month your policy is renewed each year? No - ok, can you confirm the name of the broker or bank where you took out the policy? No - ok - do you know what your excess is on the policy? No. ok - ok then can you tell me what kind of policy it is: is it buildings only, contents only, or a combined contents and buildings policy? no.....ok - have you made any previous claims? You'e not sure - you think maybe - but you can't remember what it was for?
well, then we have a problem because I can't discuss a damn thing about your policy or potential claim.
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