Three more Ryanair ex-customers.
Michael O'Leary
Quote:
He's the airline boss who called his own customers 'stupid' and told refund-hunters to 'f*** off'.
But it seems Ryanair's Michael O'Leary is finally ending his not-so-friendly approach to customer service - and admits he should have done so a long time ago.
With profits and passenger traffic on the rise amid a charm offensive, the divisive chief executive told MailOnline Travel: 'We should have been nicer to customers earlier than we have been'.
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The way destinations are named often stretches truth beyond its elastic limit.
For instance, if you make a booking to Frankfurt you don't end up at the main airport, instead you arrive at Frankfurt-Hahn which Google Maps tells me is a road journey of 1hr 35mins.
You might as well book straight to the main airport as it probably won't cost any more in the long run and will certainly be quicker.