If indeed the airline assigned that seat knowing it would have that huge kid carrier, I agree that it was their fault. I can't believe they would let those things on any seat other than the window seat.
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Non of this is the family's fault.
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Well, they chose to have and fly with a kid, so they are kinda at fault too. Why can't they just sedate the kids and put them in some plastic carrier and put them luggage bin?
And give me some credit here; I was very polite to the couple and even made the kid goo goo ga ga and giggle.
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That you chose not to trade seats with the dad and complain about it on the internet, blaming the parents instead of the airline, speaks volumes.
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C'mon. "speaks volumes"??? Am I the only one to rant about an ultimately trivial situation? Isn't that a big part of the cellar?