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Originally Posted by rkzenrage
It is a service industry, I don't know where most computer geeks lost sight of that
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The attitude comes from changes in the industry that turned a lot of positions from interesting ones that involved a lot of new and interesting technology with opportunities to learn and be creative to ones that involve thoughtless, reptitive actions and waking up at any and all hours of the night to make sure Joe User doesn't see a nanosecond of downtime. Plenty of people in the IT field look down on end users because plenty of end users look down on them. The tolerance for interruptions in service has decreased in recent years as more and more corporate function and profit drives are based on the technology that used to fuel the boom.
Just as being a pilot used to be a prestigious career (they're treated like glorified bus drivers) declines in the IT field have decreased the value people place on their jobs and, therefore, the value they put in dealing with customers.