Quote:
Originally Posted by xoxoxoBruce
... Everyone I came in contact with, regardless of pay grade, was eager to make me happy, not just do their job, but make sure I was happy. ...
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Make no mistake, their jobs depend on it. The movement Flint described began about 3 years ago. It's in response to reimbursements being tied to customer satisfaction reports. Care will even be redirected away from patients unable (for whatever reason) to respond to customer surveys to enable staff, at all levels, to jump through hoops for those patients who can thus sacrificing some peoples needs just for other peoples wants. It's gone rampant in long term care facilities which is why there are more lawyers than ever advertising to sue nursing homes for you.