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I'm really liking our open plan floor. The claims floor has a really good energy to it. As you walk down the floor to the lift or drinks machine at break you're catching peoples' eyes and waving at each other, or rocking up to a different team area and having a quick chat.
The team areas themselves generate nice interaction and sense of camaraderie. You hear one of your teammates handing a difficult call, and the rest of you share a bit of a giggle- because we all know what that conversation is like - the person having that conversation may be rolling their eyes or miming suicide to the rest of the team - and someone is always asking if anyone knows how to do X on the system, or whether Y is covered under a particular policy definition.
There will be periods of intense activity and then when the pace slows down we have a bit of a laugh. Actually we have a lot of a laugh a lot of the time.
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