Wasn't a big part of the separation between management and workers a result of globalization? You've outsourced your factories to China and customer services to India and R&D to Singapore, making it harder to get local people with experience within your industry, but you still want a local management team at the top, so you shift your credential requirements to focus on management itself.
Honestly though, the general trend seems to be keeping human faces at the front, replace the workers at the back. People want a human lawyer, but they don't care if she employs legal research teams or runs a software. They want a human sales clerk in the store, but they don't care if the warehouse the store get its supplies from is so reliant on robots it doesn't bother to install lighting.
Last edited by it; 09-03-2015 at 02:27 PM.
|