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The way I operate is people get a chance to fix things first and I don't have to do anything until they don't fix it. The property management lady is now on top of it, has a sense of urgency (she was working it after hours last night), and has a plan in place where we try to dig it out with a power tool on Friday morning. That is reasonable. Nobody has to get all legal or panicky until it isn't or can't be fixed.
I generally get things by being super nice and understanding. I made the property management love me already, by having an emotional breakdown in their offices at lease signing, over my then just dying dog. I expressed to them that my mom was an investment property landlord, and I know what good and bad tenants are. They permanently know and remember me in that office and at the moment I benefit from a little goodwill. If I get all hardass now I lose that.
I still want to live here. They didn't know this condition existed. It was impossible to test for.
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