|
And I must say that's a fine return policy and I advise you to buy electronics from them.
I don't think 30 days would have satisfied my customer. He seemed to say that Walmart would offer him 6-7 months on such an item. You must understand, my customers do not think like we do. They are of an entirely different culture, and I am just the anthropologist sent in to document their various customs and behaviors.
The real reason it came to this was because, when he came into the store, I treated him with respect and listened to his story and offered a serious kindred spirit sort of remark.
This meant that he felt he had to display respect for the store -- and that meant to consider buying a bunch of shit, and then depart without buying, by any means that seems to be reasonable.
In turn, that was what was remarkable about our ring buyer. He chose an item, considered it a little bit, and then left for some reasonable reason. Sammy and Alan said there's no way that guy is coming back in. I felt in my gut that he was serious. I knew he had asked me if we do debit, so when he left for his debit card it made sense.
Sammy says I should not interact with the customers so much. He says it's too much of a waste of time to show them item after item, explain the different Nintendos to them, etc because they never really buy. They leave saying they're going to do research, but they never really do, and are basically incapable of any level of research.
But I have been smiling at them, listening to their stories, paying everyone my utmost respect, because I am an emotional dude, and I can't see treating anyone any other way. If they want to make whitey work for them a little bit, I kinda feel like I'm happy to do it, if I can connect with them personally. If it's just a grin of agreement.
|