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Yesterday was my first angry incident with a person whose pawn went beyond their 5-month limit.
A woman calls on the phone, starts at volume 9, and then goes to straight to 11 on being told that her precious jewelry had been melted and broken down to its component metals. I held the phone away from my ear, and everyone in the store could hear, but there was no explanation that could possibly soothe her and she merely had to vent until her adrenaline levels reached maximum and went down.
On good advice, I hung up on her several times, and each time she called back at volume 9 and went to 11 inside one sentence.
Thankfully, she demanded my manager. This was a chance to hand off to someone with 22 years experience in dealing with immense assholes who can't manage their lives. Who want to scream at others, instead either getting their shit together or starting an opiate addiction. They say opiates are bad for people, but I think this woman would live longer if she was on them -- as opposed to going nuclear, which one expects she does pretty much every day of her life.
I pretty much like to avoid conflict at any cost, but the guys explained that this is not conflict. She is not really yelling at us. She is ghetto-ignorant and probably slightly sociopathic, and doesn't really expect a result from this ranting. She is living inside her own skull and isn't even acknowledging that anyone else is involved in her horrible world where her jewelry no longer exists.
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