The followup email sounds quite good to me.
They looked into the matter, and given the age (~12) of the kid, I think they made a reasonable decision.
From the kid's POV, it wasn't "fair", and that's an issue that is very important around that age.
It took a lot of repetition to our kids to balance the idea that "life isn't fair" with an optimistic outlook.
I hope if the kid's parents find out, they maintain an even keel between the language and the kid's situation.
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